Shipping Policy
Shipping Carriers
• We ship all orders via UPS and USPS.
• Carrier selection may vary depending on package size, weight, and destination.
Shipping Addresses
• Orders are shipped only to the address provided at checkout.
Please double-check your shipping address for accuracy. East of Black is not responsible for lost or misdelivered packages due to incorrect addresses.
Shipping Timing
We aim to get your order to you as quickly as possible. Please note that all delivery estimates are based on business days.
Processing times:
Ready-to-ship items: These items are ready to go and will typically ship within 1–3 business days of placing your order.
Made-to-order: As these items are created specifically for you, they require 1–5 business days for production and quality checks before they are ready for shipment.
Delivery times vary depending on carrier, destination, and external factors (e.g., holidays, weather, USPS/UPS delays).
Nov 2025
Tracking
• Tracking information will be provided once your order ships.
• You are responsible for monitoring the shipment and following up with the carrier if there are delivery issues.
Shipping Costs
• Shipping fees are calculated at checkout based on package weight, dimensions, and destination.
• Original shipping charges are non-refundable, even for returned items.
International Shipping
• Currently, shipping is only offered to U.S. addresses.
• International shipping is not available at this time.
Damaged or Lost Packages
• If an item arrives damaged, contact us within 7 days of delivery with photos for repair or replacement.
East of Black is not responsible for packages lost due to carrier mishandling, incorrect addresses, or customs delays.
Nov 2025