Privacy Policy

1. Information We Collect

We collect the following personal information when you use our website or make a purchase:

• Name, email, phone number
• Billing and shipping addresses
• Order and transaction information (handled by Squarespace/Stripe/PayPal)
• Communication history (customer support inquiries, emails)
• Marketing preferences if you opt-in

2. How We Use Your Information

• To process and fulfill orders, handle returns, and provide customer support
• To communicate important updates about your order
• To send marketing emails, only if you have opted in
• To comply with legal and tax obligations

3. Sharing Your Information

We share information only as necessary to provide our services:

• Squarespace: website and order processing
• Stripe/PayPal: payment processing
• Google Workspace: email communication
• UPS/USPS: shipping and delivery
• Other service providers only as necessary to operate our business

4. Data Retention

We retain personal information for:

• 90 days after order completion for returns/shipping issues
• Payment/transaction data retained by payment processors for 7 years for tax/legal compliance
• Marketing data until you unsubscribe
• Support emails for 1 year, then deleted
• After these periods, information is securely deleted or anonymized.

5. Your Rights (Massachusetts Residents)

Massachusetts residents may:

• Request access to personal information we hold
• Request correction or deletion of personal information
• Opt out of marketing communications

To exercise these rights, contact us at [beyond@eastofblack.com]. Requests will be verified and processed securely, typically within 30 days.